Customer Services

Shipping Policy

SHIPPING AND DELIVERY OPTIONS

We offer the following shipping and delivery options:

  • Domestic Shipping
  • International Shipping
  • Free Local Pickup

PROCESSING TIME
We process orders within one business day, excluding weekends and public holidays. Once your item has been handed to the delivery carrier, we will send you a tracking number.

CUSTOMS DUTIES, TARIFFS, AND TAXES
For international orders, customers are responsible for any customs duties, tariffs, import taxes, or fees required by their country’s customs authorities. These charges are not included in the purchase price or shipping fees and must be paid by the customer to obtain clearance for their shipment.

  • Canadian Customers: Please note that all customs-related fees, including duties, taxes, and brokerage fees, are your responsibility. Rubicon Mobility is not responsible for any delays caused by customs processing or the refusal to pay these fees.

We recommend checking with your local customs office for specific details regarding your country's import regulations and potential fees before placing an order.

CANCELLATIONS
Once an order is submitted, processing begins, and the order cannot be canceled. If you have any questions about canceling an order, please contact us.

RETURNS
We accept returns within 30 days from the original purchase date, provided that the items are unused and in their original condition. Some items, such as those on sale, may be ineligible for returns. For more information, please visit Return Policy.

DELAYED ORDERS
If we experience delays in processing your order, you will have the option to cancel your order for a full refund. However, we are not liable for delays caused by the shipping provider. For delayed orders, please first contact the shipping carrier to check the status of your item.

DAMAGED ORDERS
Rubicon Mobility is not responsible for lost or damaged products after they have been placed in the hands of the shipping carrier. If your product arrives damaged, please contact us so that we can assist you in filing a claim with the shipping provider.

SHIPPING RESTRICTIONS

  • We do not ship to P.O. boxes.
  • The Transportation Security Administration (TSA) has restrictions on what items can be shipped through air transportation in the US. Therefore, any unauthorized items for air shipment may require a different shipping method.

CONTACT
For questions about this shipping policy, contact: